Privacy Policy

1 Introduction

Mohammadi Engineering Ltd. is a Dhaka-based AC repair and home appliance service provider operating since 2020. We serve customers across Dhaka city with AC installation, gas refill, emergency repair, refrigerator servicing, and more. When you reach out to us — whether through our contact page, phone call at 01859-976686, or social media — you share certain details with us.

This policy applies to all information collected through:

• Our website acservices.com.bd and all its subpages including the blog section
• Phone calls and WhatsApp messages to 01859-976686
• Service booking forms on individual service pages like AC repair Dhaka or refrigerator repair Dhaka
• Our social media profiles on Facebook, Instagram, YouTube, TikTok, LinkedIn, and Pinterest
• Google Business Profile interactions
• Email communications to [email protected]

2 Information We Collect

We collect different types of information depending on how you interact with us. Here is a clear breakdown:

3 How We Collect Your Data

We do not scrape, buy, or harvest personal data from third-party sources. Every piece of information comes directly from you through these channels:

3.1 Direct Interaction

• When you call 01859-976686 to book an emergency AC repair or routine service
• When you fill out the contact form on our contact page
• When you send a WhatsApp message with your service request
• When you leave a review on our reviews page or Google Business Profile

3.2 Automated Collection

• Google Analytics tracks how visitors use acservices.com.bd
• Server logs record IP addresses, page requests, and error logs
• Cookie technologies store preferences and session data
• Google Maps integration may process location data when you view our service area pages

3.3 Third-Party Platforms

When you interact with our social media pages or Google Business Profile, those platforms collect their own data under their respective privacy policies. We only receive aggregated insights (like post reach or profile views), not your personal account details.

4 How We Use Your Data

Every data point we collect serves a specific purpose tied to delivering better AC and appliance repair services in Dhaka:

1. Service Delivery: Your name, phone number, and address allow our technicians to arrive at your location and complete the job — whether it is a gas refill, AC installation, or split AC repair
2. Communication: We call or message you to confirm appointments, provide service updates, and share invoices
3. Service History: We maintain records of past repairs at your address so our team knows your AC or refrigerator’s service background when you call again
4. Website Improvement: Usage data helps us understand which services and FAQ answers are most helpful to Dhaka residents
5. Marketing (with consent): If you opt in, we may send seasonal AC maintenance reminders or promotional offers via SMS or email
6. Legal Compliance: Maintaining business records as required under Bangladesh law for a registered company operating from Baitul View Tower, Dhaka 1000
7. Fraud Prevention: Detecting fake bookings, spam calls, or fraudulent payment claims

5 Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only in these limited situations:

5.1 Service Fulfillment Partners

If a specific job requires specialized parts or coordination (such as sourcing a compressor for inverter AC repair), we may share relevant order details with our parts suppliers. Only the minimum necessary information is shared.

5.2 Payment Processors

When you pay via bKash or Nagad, transaction details are processed by those platforms under their own privacy policies. We only receive confirmation of payment — not your bKash/Nagad PIN or account balance.

5.3 Google Services

• Google Analytics: Receives anonymized usage data to generate website traffic reports
• Google Maps: Processes location data when you use the map on our contact page
• Google Business Profile: Displays our business information and collects review data

5.4 Legal Requirements

We may disclose data if required by court order, government authority, or law enforcement agency in Bangladesh. This is extremely rare and would only happen in cases involving criminal investigation or legal dispute.

6 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Here is what you should know:

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

• Block all cookies or only third-party cookies
• Delete existing cookies when you close the browser
• Set exceptions for specific websites like acservices.com.bd

Note that blocking analytics or functional cookies may affect how certain pages work, but it will not prevent you from booking our AC servicing or contacting us directly.

7 Data Security Measures

Mohammadi Engineering Ltd. implements reasonable security practices to protect your information:

• SSL Encryption: Our website uses HTTPS to encrypt data transmitted between your browser and our server
• Access Control: Only authorized team members can access customer data — our field technicians see only the service details needed for their current assignment
• Secure Storage: Customer records are stored on password-protected systems, not publicly accessible folders or shared drives
• Phone Security: Service calls are handled through registered business numbers; call recordings (if any) are stored securely and not shared externally
• Regular Review: We periodically review who has access to customer data and revoke access when team members leave

8 Data Retention Period

We keep your data only as long as necessary:

After the retention period ends, data is securely deleted or anonymized. If you request early deletion, we comply subject to legal obligations (see Section 9).

9 Your Rights as a User

While Bangladesh does not yet have a comprehensive data protection law equivalent to GDPR, Mohammadi Engineering Ltd. voluntarily extends the following rights to all customers:

1. Right to Access: You can ask us what data we hold about you. Call 01859-976686 or email [email protected] and we will provide the details within 7 working days
2. Right to Correction: If your phone number, address, or any other detail is wrong in our records, tell us and we will fix it immediately
3. Right to Deletion: You can request that we delete your personal data. We will comply unless we are legally required to retain it (e.g., unpaid invoices, ongoing legal matters)
4. Right to Opt Out of Marketing: If you receive promotional SMS or emails from us, reply with “STOP” or contact us to unsubscribe. We will not send marketing messages again
5. Right to Restrict Processing: You can ask us to limit how we use your data — for example, keeping your service history but not using your number for any communication beyond appointment confirmations
6. Right to Lodge a Complaint: If you feel your data has been mishandled, you can complain to us directly or approach relevant authorities in Bangladesh

10 Children’s Privacy

Our AC repair and appliance servicing is not directed at children under 16. We do not knowingly collect personal data from minors. If a parent or guardian books a service on behalf of a household, the booking is considered made by the responsible adult.

If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly. If you believe this has happened, contact us at [email protected].

11 Third-Party Links

Our website may contain links to external websites — for example, AC manufacturer pages for warranty information, or payment gateway pages for bKash/Nagad transactions. Once you leave acservices.com.bd, those external sites operate under their own privacy policies.

Mohammadi Engineering Ltd. is not responsible for the privacy practices of any linked third-party website. We recommend reviewing the privacy policy of any external site you visit. Our social media profiles on Facebook, YouTube, Instagram, TikTok, LinkedIn, and Pinterest each have their own data policies as well.

12 Changes to This Policy

We may update this Privacy Policy from time to time. Changes happen when we:

• Add new services (like if we expand beyond Dhaka city or add new appliance categories)
• Start using new tools or technologies for data collection
• Update our website structure or third-party integrations
• Need to comply with new legal requirements in Bangladesh

When we make changes, we update the “Last Updated” date at the top of this page. For significant changes (like new types of data collection), we will add a notice on our website for at least 30 days. We encourage you to review this page periodically, especially before booking a service like HVAC repair or duct cleaning where detailed property information may be shared.

13 Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or how Mohammadi Engineering Ltd. handles your data, reach out to us through any of these channels:

You can also visit our contact page to send us a message directly, or check our FAQ section for quick answers to common questions about our AC repair and appliance services in Dhaka.

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