Terms & Conditions

1Agreement to Terms

By accessing the website acservices.com.bd, calling our phone number, or hiring Mohammadi Engineering Ltd. for any repair or maintenance work, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you should not use our website or request our services.

These terms apply to all visitors, users, and customers who access or use our services. We reserve the right to update or change these terms at any time, and it is your responsibility to check this page periodically for changes.

2About Mohammadi Engineering Ltd.

Mohammadi Engineering Ltd. is a Dhaka-based engineering and home appliance repair company established in 2020. We specialize in air conditioning repair, installation, and servicing alongside other home appliance repairs including refrigerators, washing machines, microwaves, and televisions.

Our team operates across Dhaka city, providing both scheduled and emergency repair services around the clock. Below is our official business information for your records:

3Services Covered

Mohammadi Engineering Ltd. provides professional AC repair services in Dhaka covering a wide range of air conditioning and home appliance solutions. The services listed on our website fall into two main categories:

Air Conditioning Services

• AC diagnosis, troubleshooting, and repair for all major brands
• New AC installation and unit replacement
• Periodic AC servicing, deep cleaning, and maintenance
• AC gas refill, leak detection, and pipeline repair
• Inverter AC repair and circuit board diagnostics
• Split AC and window AC repair
• HVAC system repair and duct cleaning
• Emergency AC repair available 24 hours a day

Home Appliance Repair

• Refrigerator repair including compressor work and thermostat replacement
• Refrigerator and fridge gas refill
• Microwave oven repair and heating element replacement
• LED and Smart TV repair
• Washing machine repair for both semi-automatic and fully automatic models

Not all services may be available at the time of your request. We reserve the right to decline a service if our technicians determine that the repair is unsafe, unfeasible, or beyond our scope of expertise. In such cases, we will inform you before any charges are applied.

4Service Area Coverage

Our AC repair Dhaka operations currently cover all major residential and commercial areas within Dhaka city. This includes but is not limited to Dhanmondi, Gulshan, Uttara, Mirpur, Mohammadpur, Banani, Baridhara, Jatrabari, Khilgaon, Motijheel, Paltan, Ramna, Tejgaon, Mohakhali, Badda, Rampura, Bashundhara, Wari, and surrounding neighborhoods.

Service availability may vary depending on your exact location, current workload, and time of request. For locations on the outskirts of Dhaka or areas not listed above, please call us at 01859-976686 to confirm availability before booking.

5Booking and Scheduling

You can book our services through the website form, by calling 01859-976686, or via our Facebook page. When you schedule an appointment, you are agreeing to provide accurate information including your name, address, phone number, and a description of the issue.

Here is how our scheduling process works:

1. You submit a booking request with your preferred date, time, and service type.
2. Our team confirms availability and assigns a technician.
3. You receive a confirmation via phone call or SMS with the appointment details.
4. Our technician arrives at the scheduled time to diagnose and perform the repair.

While we strive to honor all scheduled appointments, delays may occur due to traffic, weather, or emergency calls. We will notify you of any significant delays as early as possible. For urgent situations, you can request emergency AC repair service, which is prioritized over regular bookings.

6Pricing and Payment Terms

All service charges are communicated to you before work begins. Our pricing generally consists of two parts:

• Diagnosis/Visiting Fee: A fixed charge for the technician’s visit and problem diagnosis. This fee applies regardless of whether you proceed with the repair.
• Repair/Service Charge: The cost of the actual repair work, which depends on the nature of the problem, parts required, and labor involved.

We accept the following payment methods:

• Cash (most common)
• bKash mobile payment
• Nagad mobile payment
• Bank transfer (for corporate or large orders)

All prices quoted are in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise. We do not add hidden charges. If additional problems are discovered during the repair, the technician will inform you of the extra cost before proceeding.

7Cancellation and Refund Policy

Cancelling an Appointment

You may cancel or reschedule your appointment by calling us at least 2 hours before the scheduled time. Cancellations made after this window may still incur the diagnosis/visiting fee if the technician has already been dispatched.

Refund Conditions

Refunds, where applicable, are handled on a case-by-case basis. The following guidelines apply:

• If a repair fails within the warranty period due to our workmanship, we will redo the repair at no additional cost. This is our primary remedy.
• If you have made an advance payment and we are unable to provide the service, a full refund will be processed within 5-7 working days to your original payment method.
• If parts were supplied by us and found to be defective (not damaged by misuse), the part will be replaced free of charge.
• Visiting or diagnosis fees are non-refundable once the technician has visited your location and performed the inspection.

8Warranty and Service Guarantee

Mohammadi Engineering Ltd. provides a service warranty on repairs carried out by our technicians. The warranty terms are as follows:

• AC Gas Refill: 30-day warranty against gas leakage from the points we serviced.
• AC Repair (general): 30 to 90 days warranty depending on the type of repair and parts replaced. The exact warranty period will be stated on your service receipt.
• Parts Supplied by Us: Parts carry the manufacturer’s warranty where applicable. If no manufacturer warranty exists, we provide a 30-day warranty on the part.
• Refrigerator and Appliance Repair: 30-day service warranty on workmanship.

The warranty covers only the specific issue that was repaired. If a new, unrelated problem develops, it falls outside the warranty scope. Our AC servicing in Dhaka packages also include a follow-up check within the warranty period if the same issue recurs.

9Customer Responsibilities

To ensure a smooth service experience, you agree to the following:

• Provide accurate and complete information when booking, including your exact address, landmark, and contact number.
• Ensure someone is present at the location at the scheduled time. If no one is available, the visiting fee may still apply.
• Allow the technician safe access to the appliance. This includes clearing the area around the AC unit, ensuring power supply is available, and removing any obstructions.
• Inform the technician of any known issues, previous repairs, or modifications done to the appliance.
• Do not operate the appliance while the technician is working on it.
• Make payment as agreed upon completion of the service.
• Report any issues with the repair within the warranty period by calling 01859-976686.

If the technician determines that the working environment is unsafe (for example, exposed wiring, water leakage near the AC, or structural issues), they may refuse to proceed until the hazard is resolved. Your safety and our technicians’ safety come first.

10Limitation of Liability

Mohammadi Engineering Ltd. provides repair and maintenance services using industry-standard practices and qualified technicians. However, certain limitations apply:

• We are not liable for pre-existing conditions, manufacturing defects, or damage caused by electrical surges, voltage instability, or improper installation by third parties.
• Our total liability for any single service transaction shall not exceed the amount you paid for that specific service.
• We are not responsible for indirect, incidental, or consequential damages such as property damage, food spoilage (in case of refrigerator issues), or loss of business revenue.
• For inverter AC repair in Dhaka and other complex repairs involving circuit boards or electronic components, we will inform you of any inherent risks before proceeding.
• We do not guarantee that every appliance can be repaired. If a unit is deemed beyond economical repair, we will advise you accordingly without charging for the repair itself (only the diagnosis fee applies).

Our liability does not extend to issues arising after the warranty period has expired or from unauthorized modifications made after our service was completed.

11Intellectual Property Rights

All content on acservices.com.bd, including but not limited to text, images, graphics, logos, service descriptions, blog articles, and design elements, is the property of Mohammadi Engineering Ltd. or is used with proper authorization.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. This includes copying our service descriptions, blog posts, or other written materials for use on competing websites or platforms.

The Mohammadi Engineering Ltd. logo and brand name are registered trademarks. Unauthorized use of our brand identity for commercial purposes will be treated as trademark infringement.

12Third-Party Parts and Brands

During the course of our services, we may use or recommend parts from various manufacturers. This includes but is not limited to compressor brands (such as Toshiba, GMCC, Sanyo), gas types (R22, R32, R410A), capacitors, fans, filters, and other components.

When we perform an AC installation Dhaka project, the AC unit itself is supplied by the customer or purchased through a retailer of the customer’s choice. We do not sell AC units directly but can recommend brands and models based on your requirements.

• All replacement parts used by our technicians are sourced from authorized distributors or reputable suppliers.
• We do not claim to be an authorized service center for any specific AC or appliance brand unless explicitly stated.
• Brand names mentioned on our website (such as Samsung, LG, General, Sharp, Walton, etc.) are used for reference purposes only to indicate compatibility.
• Manufacturer warranties on AC units or appliances are subject to the original brand’s warranty terms and conditions, which are separate from our service warranty.

13Reviews and Testimonials

We value genuine customer feedback. Reviews displayed on our website, Google Business Profile, or social media pages reflect the actual opinions of customers who have used our services.

By submitting a review, you agree that:

• Your review may be published on our website and social media channels.
• You will not post false, misleading, or defamatory content about our services.
• You have personally used the service you are reviewing.

We do not offer incentives in exchange for positive reviews, and we do not remove negative reviews unless they violate our review policy (containing profanity, personal attacks, or false claims). We reserve the right to respond to reviews publicly to provide context or resolution information.

To read authentic customer experiences, visit our reviews page or check our Google Business Profile.

14Privacy and Personal Data

When you use our services or interact with our website, we collect certain personal information including your name, phone number, email address, and service location. This information is used solely for:

• Processing your service requests
• Communicating appointment details and updates
• Sending service receipts and warranty information
• Improving our services based on feedback

We do not sell, rent, or share your personal data with third parties for marketing purposes. For a complete understanding of how we handle your information, please read our Privacy Policy.

If you want your data removed from our records, you can submit a request by emailing [email protected]. We will process such requests within 15 working days.

15Updates to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our services, pricing structure, legal requirements, or business practices. When we make changes, we will update the “Last updated” date at the top of this page.

Material changes that affect your rights (such as changes to the refund policy or warranty terms) will be communicated through a notice on our website or via email/SMS if you have an existing service relationship with us.

Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should discontinue using our services.

16Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We encourage you to resolve any concerns or disputes by contacting us directly at 01859-976686 or [email protected] before pursuing legal action. Most issues can be resolved through direct communication, and we are committed to addressing your concerns fairly.

17Contact Information

If you have questions, concerns, or feedback about these Terms and Conditions or any of our services, you can reach us through any of the following channels:

You can also use our contact form or visit our FAQ page for quick answers to common questions.